The quality of the educational services and the satisfaction of the foreign student of the University Peruvian Union

Abstract

The main objective of this investigation was to determine the degree of correlation between the quality of the service and the level of satisfaction, according to the perception of the foreign students of the Universidad Peruana Unión during the 2017 period.

The type of research to which it belongs according to the purpose is basic; agree to the research strategy belongs to the non-experimental research and with correlational design. Using the survey technique, bring your instrument for the questionnaire. For each variable, a questionnaire was developed in function to its indicators, for the variable quality of the educational service, was used an adaptation of the SERVQUAL instrument by Parasuraman, Zeithaml, and Berry, for the satisfaction variable, the Reicheld NPS instrument was used. The sample of the general study was constituted by 117 foreigners, according to the sampling probabilistic. The main conclusion to which is above is that the degree of correlation between the quality of the educational service and the level of satisfaction of the foreign students is a strong and direct type. These conclusions are based on the obtained coherence coefficients where r = 0.614, (p<0.05), which according to the Pearson assessment table, it means that the degree of correlation is a strong and direct type.