Level of training of the human capital and the quality of service in the businessmen of the SMES of the mall Plaza Josfel, in the locality Ate Vitarte, in the period 2016

Authors

  • Yuliana Margot Ñahui Gutiérrez Escuela Profesional de Administración, Facultad de Ciencias Empresariales, Universidad Peruana Unión
  • Kelly Maricet Villoslada Romero Escuela Profesional de Administración, Facultad de Ciencias Empresariales, Universidad Peruana Unión

DOI:

https://doi.org/10.17162/riva.v3i1.1266

Keywords:

Human capital, quality of service, training

Abstract

The intention of the present investigation sought to determine the existing relationship between the level of training of the human capital and the quality of service perceived in the businessmen of the SMES of the Mall Plaza Josfel, in Tie Vitarte. The investigation is developed under the not experimental transactional design, with descriptive study and correlational, taking as an independent variable the level of training of the human capital and as a variable dependent on the quality of service. There took part 306 businessmen, sample calculated of a population of 1500. According to the results, one determined that there exists a positive relation (169.602) significant (p-value 0.000) between the level of training of the human capital and quality of service. Of equal way, there exists positive relation (297.967) significant (p-value 0.000) between the level of training of the human capital and the attention in time of order. Also, there exists a positive relation (134.655) significant (p-value 0.000) between the level of training of the human capital and the good treatment to the client. Finally, there exists relation (238.980) significant (p-value 0.000) between the level of training of the human capital and the opportune delivery of the order. In conclusion, the level of training of the human capital relates favorably to the quality of service, as well as to the attention in time of order, good treatment to the client, opportune delivery of the order in the businessmen of the SMES of the mall Plaza Josfel.

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Published

2020-03-03

How to Cite

Ñahui Gutiérrez, Y. M. ., & Villoslada Romero, K. M. . (2020). Level of training of the human capital and the quality of service in the businessmen of the SMES of the mall Plaza Josfel, in the locality Ate Vitarte, in the period 2016. Revista De Investigación Valor Agregado, 3(1), 67–74. https://doi.org/10.17162/riva.v3i1.1266

Issue

Section

Revisiones Sistemáticas